In the case of a complaint from the provided service or objection to the bills for telecom. Services provided by any telecom service provider, or not satisfied with any of the provided services by the service provider, it must:
Firstly: to submit his complaint to NTC to identify where all the requests concerning the complaint or dispute with the operator. For this purpose, complaint form can be filled, and prepared for this purpose. Where the Board will address the operator and resolve complaint issue between NTC and the operator, handling the reply to the complainant.
Secondly: The operator shall not separate the provided service to the complainant or changed during the period to examine the complaint submitted on the question of the subscriber to the service provider or NTC, until the end of the complaint and issue a decision on it.