NTC assumes the responsibility to protect the interests of service consumers and promote fair and effective competition among communication  companies .

It  is the Sudanese  regulatory body for communications , its duties is to protect the consumers’  interests by  supporting  fair and effective competition among operators.

NTC  is working to establish and adopt standards and specifications that govern the telecommunications  sector , striving  to integrate  and connect  its  networks    and preparations , by monitor   and measure  its applications  quality  , services and reliability, seeking  to fulfill  all  its services beneficiaries.

It   applies the  Standards and specifications which were internationally and regionally  agreed on machinery and equipment and structures to ensure high  level of  services  quality  and consumer protection.

Responsibilities:

  • To issue   licenses  to import and market Premises Equipment.
  • To examine and release Customer Premises Equipment.
  • To ensure the implementation of applicable specifications into telecom structures (towers, optic cables, etc.).
  • To issue equipment type approval.
  • To set and measure service quality indicators.
  • Customer protection issues and relevant dispute resolution and consultation.
  • To participate in relevant national committees and international events.
  • To respond  rapidly  to complaints and inquiries.